One of the important services and an obligation that we provide to our customers is the service and warranty of our machines. Both dosing and labeling machines require maintenance and service in case of active use. When buying this type of equipment, it is important to know that you can count on us as a manufacturer of semi-automatic machines. It is important for us if there is a problem, to remove it on time, for which we guarantee a 12-month warranty period and service. Even beyond it, we keep all parts and supplies in stock and can respond immediately throughout the day. One of the positive sides of our machines, is that it is easy to be transported and any repair takes place within 1-2 working days because we have everything available in our warehouse.
It is a public secret that we Bulgarians do not read the manual no matter what device we use. Our team perfectly understands this approach and we aim to provide important information in an interesting and accessible way for you our customers. When you buy the machine we will gift you a flash memory with a video clip that shows in detail all the components, how it works and common issues. You can contact our team at any time for any questions. Often our clients receive advice on how to make the machine setup, what mistake they may have mad when setting up, where they can order a self-adhesive label rolls and other important topics.